Quality issues, captured at the source. A web portal for creating and managing problem reports linked to parts and revisions in Pro.File — with photo capture, review tracking, and no PLM login required.
A guided walkthrough of Problem Reporting Portal — what it does, how your people use it, and the results it delivers.
Want to see it on your own data? Book a live demo with our team.
DefinitionThe Problem Reporting Portal is a web portal that lets anyone in your organization raise, track, and manage problem reports against specific parts and revisions in Pro.File — with camera-captured evidence, reviewer tracking, and no PLM login required.
Quality problems are spotted on the line, at receiving, and in the field — by people who rarely use PLM. Their feedback ends up in emails, phone calls, and whiteboard notes, and too often never reaches engineering as a structured, actionable record.
The Problem Reporting Portal closes that gap. From any browser, anyone can file a report against the exact part and revision, attach documents, and snap evidence photos straight from a device camera. The portal connects to Pro.File behind the scenes and stores everything there — so every report becomes a revision-linked record your change process can act on.
More issues captured, faster resolution, and a direct line from the floor to engineering.
No license and no login means the people closest to the problem can report it the moment they see it.
Every report is tied to a specific part and revision — no guessing which version had the problem.
Evidence photos come straight from the device camera and live in PLM with the report.
Automatic reviewer tracking with timestamps, plus status and priority views, keep the queue honest.
Reports live in Pro.File, right where your change management process begins.
Field values load from your Pro.File reference lists, so the portal always matches your configuration.
Real situations where the Problem Reporting Portal pays for itself.
An operator photographs a defect from a tablet and files it against the part and revision being built.
Result: Issues logged on the spot, with proof
Nonconforming supplier parts are logged with photos and documents attached as they're found.
Result: Supplier issues documented and traceable
Returns and field failures come back as structured reports tied to the exact product data.
Result: Real-world quality data reaches engineering
Assembly problems and drawing errors are flagged straight to the design team, against the right revision.
Result: Fewer repeat issues on the next build
Filter and group reports by status or priority to run reviews from a single, current list.
Result: Focused, data-driven reviews
Reviewed reports sit in PLM, ready to start a change request against the same part and revision.
Result: A clean path from problem to fix
The portal turns scattered quality feedback into structured PLM records your organization can act on.
Built for Pro.File in general and molded to your environment through designed configuration parameters — no bespoke code, and nothing your team has to babysit.
The capabilities that make it work.
Users reach the portal at a simple URL — it connects to PRO.FILE for them behind the scenes, so the people closest to the problem can report it without owning a license.
Every report is tied to a specific part and revision, so quality issues land against exact product data — ready to feed your change management process.
Attach supporting documents and capture evidence photos directly from a device camera — the report and its proof live together in PLM.
Automatic reviewer tracking with timestamps, plus search, filtering, and grouping by status or priority to keep the queue honest.
Field values load dynamically from PRO.FILE reference lists — the portal always matches your configuration without portal-side maintenance.
A built-in help page with how-tos, a searchable troubleshooting FAQ, and the product-tour training video playable right inside the portal.
A full documentation set ships with the product — contact us for evaluation copies.
Version 2.5.2 · PRO.FILE with PRO.FX REST API
We'll demo it live against realistic data and map it to your environment.
Request a Demo